At Renee'Sant Beauty ("we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book our services, or interact with us.
1. Information We Collect
Personal Information
When you book an appointment or contact us, we may collect:
- Contact details: Name, email address, phone number
- Booking information: Preferred dates, times, services selected
- Payment information: Payment card details (processed securely through Stripe)
- Service location: Address (for home service appointments only)
- Communication records: Messages, special requests, and notes you provide
Automatically Collected Information
When you visit our website, we may automatically collect:
- Device information (browser type, operating system)
- IP address and general location
- Pages visited and time spent on our website
- Referring website or source
2. How We Use Your Information
We use the information we collect to:
- Process bookings: Confirm appointments, send reminders, and manage your services
- Process payments: Securely handle deposit and balance payments
- Communicate with you: Send booking confirmations, appointment reminders, and respond to inquiries
- Improve our services: Understand customer preferences and enhance your experience
- Marketing: Send promotional offers and updates (only with your consent)
- Legal compliance: Meet our legal and regulatory obligations
3. Payment Security
We use Stripe as our payment processor. Your payment card information is transmitted directly to Stripe using industry-standard encryption and is never stored on our servers. Stripe is PCI-DSS compliant, ensuring the highest level of payment security. For more information, please review Stripe's Privacy Policy.
4. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service providers: Third-party services that help us operate our business (payment processing, email services)
- Legal requirements: When required by law or to protect our rights
- Business transfers: In connection with a merger, acquisition, or sale of assets
5. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Booking records are typically retained for 3 years for business and legal purposes. You may request deletion of your data at any time (see Your Rights below).
6. Cookies and Tracking
Our website may use cookies and similar technologies to enhance your browsing experience. These help us remember your preferences and understand how you use our site. You can control cookie settings through your browser preferences.
7. Your Rights
You have the right to:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information
- Opt-out: Unsubscribe from marketing communications at any time
- Data portability: Request your data in a portable format
To exercise any of these rights, please contact us using the details below.
8. Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
9. Security Measures
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include:
- SSL/TLS encryption for data transmission
- Secure payment processing through Stripe
- Regular security assessments
- Limited access to personal information on a need-to-know basis
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last updated" date.
11. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
- Email: info@reneesant.com.au
- Phone: 040 000 0000
- Address: Coburg, Melbourne, Victoria, Australia
By using our website or booking our services, you acknowledge that you have read and understood this Privacy Policy.